Return & Refund Policy
1. Return Eligibility
We only accept returns under the following conditions:
The product is damaged, leaked, or incorrect
The issue is reported within 24–48 hours of delivery
The product is unused and in original packaging
2. Non-Returnable Items
Used perfumes
Change of mind after opening
Fragrance preference issues (e.g., “didn’t like the smell”)
3. Return Process
To request a return:
Contact us at [your email / WhatsApp number]
Share your order number and clear photos of the issue
Our team will review and guide you further
4. Refunds
Approved returns will be refunded via bank transfer / store credit
Refunds are processed within 5–7 working days
5. Exchange Policy
We may offer exchanges for eligible cases depending on product availability.
